- Orders Processed Same Business Day, Monday - Friday 8AM-6PM EST
- Orders Placed before 2PM EST typically ship that same day. Transit time is typically between 1-5 days, but this is not a guarantee.
- We ship from over 10 Warehouses all across the United States.
- Cancellations should be requested immediately by email if you have made a mistake in placing your order.
- Damaged items will be replaced or refunded immediately - Contact customer service for any and all issues with your order.
- Expedited shipping is not available on most orders, however you may contact customer service to see if an Item can be expedited.
Q: Do you offer free shipping?
A: All orders included free ground shipping within the 48 contiguous United States.
Q: What is your standard handling time?
A: Our listings range between 2-5 days handling, however most orders ship the same day the order was placed.
Q: Where is my tracking number?
A: Tracking numbers are supplied the day after the order was placed in most cases.
Q: What carriers do you use for your shipments?
A: We use the standard carriers - FedEx, USPS, UPS and occasionally DHL. In some cases our items will ship with less common carriers such as SAIA and XPO.
Q: Will my shipment require a signature?
A: No - Most deliveries do not require a signature. Occasionally, carriers such as SAIA and XPO will need to contact you to arrange a delivery, however we try to avoid this.
Q: What is your standard transit time?
A: Our orders ship from over 10 warehouses all across the United States and transit time ranges between 1 to 5 days. Tracking numbers are provided to give the most accurate delivery time frame.
Q: My tracking number states delivered, but I don't have my package - what do I do?
A: Typically the package can be located around the property, however the carriers do make mistakes. If this happens to you please contact customer service right away for assistance.
Q: My order arrived damaged - what do I do?
A: Please contact customer service right away for assistance. We will work diligently to correct this mistake and get you a replacement or a refund.
Q: I received the wrong quantity of items - what do I do?
A: We will work with you to correct any mistakes made by our order processors. If you have any issues at all please reach out to us prior to leaving feedback.
Q: How do I cancel my order?
A: If you wish to cancel an order we recommend that you request a cancellation via your order details right away. It is very difficult for us to cancel an order that has already been processed, so please make sure all your information is correct prior to purchase.
Q: How do I return my order?
A: Contact Customer service or fill out our form on the "Request A Return" page.