We strive to process and ship your orders as quickly and efficiently as possible.
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Orders are processed 7 days a week.
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Handling time is typically 1–5 business days.
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Tracking numbers are uploaded and sent out every morning.
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Cancellations are prioritized. Please only request a cancellation if your order was just placed or you have not received tracking or your order within 7 business days.
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Occasionally, products may be oversold due to inventory updates lagging.
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If your order arrives damaged, please contact us—we will promptly work to resolve any issues.
We appreciate your cooperation, understanding, and patience.
FAQ
Q: Do you offer free shipping?
A: Yes! Orders of $50 or more qualify for free ground shipping within the 48 contiguous United States.
Q: Do you ship to PO Boxes?
A: No, we do not offer shipping to PO Boxes.
Q: What is your standard handling time?
A: Our listings range between 2–5 business days, though most orders ship the same day they are placed.
Q: Where is my tracking number?
A: Tracking numbers are typically provided the day after your order is placed.
Q: What carriers do you use for shipments?
A: We use standard carriers such as FedEx, USPS, UPS, and occasionally DHL. Some orders may ship via less common carriers such as SAIA and XPO.
Q: Will my shipment require a signature?
A: Most deliveries do not require a signature. Occasionally, carriers like SAIA and XPO may contact you to arrange delivery, but we try to avoid this whenever possible.
Q: What is your standard transit time?
A: Orders ship from multiple warehouses across the U.S. Transit time typically ranges from 1–5 days, and tracking numbers provide the most accurate delivery window.
Q: My tracking number says delivered, but I haven’t received my package. What should I do?
A: Packages are sometimes left around the property or with neighbors. If you cannot locate your package, please contact customer service immediately.
Q: My order arrived damaged. What should I do?
A: Contact customer service right away. We will work quickly to provide a replacement or refund.
Q: I received the wrong quantity of items. What should I do?
A: Please reach out to customer service. We will work with you to correct any mistakes.
Q: How do I cancel my order?
A: To cancel, request cancellation immediately through your order details. Once an order has been processed, it is difficult to cancel, so ensure all information is correct before purchasing.
Q: How do I return my order?
A: Contact customer service or fill out the form on our “Request A Return” page.
Last Updated 12/11/2025